Apple Support chatCase ID 101746478857
TonyMy account was hacked on April 16 2021.
TonyMy photos were shared to the hacker then my photos were deleted. Can you say what account was the photos shared to?
AppleHello Tony! You have reached to the live agent and I hope you are doing good despite the issue at hand.
AppleIf by any chance this chat disconnects, this is your Case ID: 101746478857.
AppleSo it seems like you want to know that to what account your photos were shared after it got hacked?
TonyYes. I’ve had these installed on my devices as well.
TonyA few times recently the phone app failed and this showed on the screen. I’m concerned that it’s a type of spyware.
AppleMay I confirm how did you isolate that your account got hacked/compromised? And how did you get these screenshots which you’re saying the things you were using back then?
TonyOn 16 April it was missing 5 months of photos. And emails and files.
AppleAnd you’ve reported it just today? I mean have you report this issue before?
TonyI know who did it he had access to my iPad when I was at work. But I don’t know the email address that he used. He also bricked my phone.
ApplePlease don’t worry. I can understand your concern, Tony. You did the right thing to contact here. Let me see what best I can do for you to help you in this case.
AppleMay I know, have you shared your Apple ID details to any unknown party? Or has somebody enabled Two Factor Authentication for your Apple ID without your consent?
TonyI was hoping on getting the email address that bricked my phone. He must have seen me using the password to open my iPad.
TonyI got help to unlock the phone. But didn’t go into details. He stalks me and knows what I do.
TonyNo the phone is now ok. But I wanted to know what email address Apple ID is being used.
TonyI have a TPG internet account. And I found he had access to that as well. It looks like TPG. And his name is Ike.
AppleMay I confirm that is it your personal device or it’s an enterprise unit which has been given by any company to their employees?
TonyPersonal.
AppleI was scrolling up and saw that you’ve shared an image regarding this name “Ike” which also shows an email [redacted].
TonyYes. He has no Apple products so I was surprised that he had an Apple ID that he’s used to brick my phone. That Gmail [redacted] — is that an Apple ID?
TonyYes if possible and when the track toggle was installed and if the phone has any spyware on it as shows in the Unknown Application screenshots.
AppleIf the Activation Lock on this iPhone is already removed that mean now there’s no information for this Apple ID anywhere on our tools.
TonyOh. Is there something like an account activity history for the 16 April 2021?
AppleThere’s no such tool with which I’ll be able to check any activity associated with any Apple ID.
AppleBut Tony, it seems the case needs to be escalated to my senior phone support advisor for further investigation. If you allow, may I schedule a call back?
TonyYes please.
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